Return and Refund Policy

At Shop Value, we want you to shop with confidence. We offer a 60-day money-back guarantee on all purchases. If your item has an issue, you are eligible for a full refund within 60 days of delivery. To process the refund, please provide a short video clearly showing the problem with the product; once received and verified by our support team, we will issue your refund promptly.

Please note that refunds are not available when a customer changes their mind, no longer wants the product, uses it incorrectly, or when the product functions correctly but cannot be used due to personal setup, environment, or lack of suitable installation space.

To request a return, email us at contact@shopvalue.store with your order number and the proof video. Our team will review your request and confirm the next steps. Refunds are processed back to your original payment method, and where applicable, shipping costs will also be included.

We are committed to making your shopping experience smooth, fair, and worry-free.